22 Wilson Avenue
Brunswick VIC 3056
+61 3 9380 9777
info@savourschool.com.au
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Shipping Policy

National Deliveries (Australia Only)

 

Savour delivers items Australia-wide using Direct Freight and Want It Now Couriers. We aim to have all goods dispatched within 48 hours of receiving your order (except over public holidays). A tracking number for deliveries by Direct Freight will be sent to you. We do not ship to PO Boxes. 

Metro area deliveries Australia-wide may take approximately 2-4 business days for delivery. Regional / Rural areas may take approximately 4-7 business days (please contact our retail team for more information). If you have not received your order 4 business days (metro) or 7 business days (regional / rural), please contact Direct Freight directly quoting your tracking number.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

 

International Deliveries (outside of Australia)

 

Savour can deliver to most parts of the world using Australia Post. Depending on your location we estimate that deliveries can take up to 3- 4 weeks. Please note that some ingredients may be stopped by customs. Please contact your customs agency in your country to determine whether you are able to import the ingredients you require. The customer is responsible for payment of additional customs fees and taxes charged for delivery.

 

Perishable Goods

 

Please note that a number of our goods, including chocolate, transfer sheets and other ingredients are perishable and may be affected by high temperatures. Savour is not responsible for any damage due to heat after the goods are dispatched from our premises.

 

Damage during Delivery

 

Savour is not responsible for any damage incurred after the parcel leaves our premises or for loss of the parcel by the freight / postal company.

 

Damaged or Faulty Items

 

Savour aims to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us at orders@savourschool.com.au to discuss replacement or return of the item. Please note that this does not apply to items damaged during delivery after they left Savour (please see Delivery Information for more details) or damage due to incorrect use.