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Welcome to our help centre, hopefully all the questions you have are answered, if not, please do not hesitate to contact us.

When you are ready to finalise payment on your purchase, a number of convenient & safe payment options are available: Online Credit Card, phone/fax your credit card details or cheque.

Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.

• Savourschool.com.au accepts most major credit cards: VISA & MasterCard.
• Savourschool.com.au uses an SSL certificate from Geotrust to protect your credit card details when ordering and we take every precaution to prevent theft of your details.
• Please visit our Privacy & Security section for some helpful software & tips for safe online shopping.

Savourschool.com.au accepts the following credit cards:

 

If you are still not comfortable purchasing online, that's fine. Select the 'Fax/phone your Credit Card Details' option on the Payment Information page during the checkout process. You will be emailed instructions on how to pay by phone or email once you confirm your order. You will also be presented with the option to print a faxable payment form. This form can also be printed from your 'My Account' page, by selecting the corresponding order number, and viewing the order details.

• Fax - fax the faxable payment form, together with payment details, to (03) 9380 9277
• Phone - call (03) 9380 9777 - you can talk to one of our team members, who will gladly take your credit card details over the phone for processing through an offline POS machine.

We will happily accept cheque payments for classes, during the checkout process select the 'Pay by Cheque' option on the payment screen. Please note your booking in the class is not confirmed until your cheque has cleared. Please send cheques, made payable to: Savour Chocolate & Patisserie School with a copy of your invoice, to the following address:

 

Our Privacy Pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

Click here to view Savour Chocolate & Patisserie School's Privacy Policy

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the Savourschool.com.au site, you are consenting to the collection of information by Savour Chocolate & Patisserie School.

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

 

Savour Chocolate & Patisserie School wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

For added protection all payments you make on the Savourschool.com.au site are processed with a 256 bit Geotrust SSL Web Server Certificate and an encrypted payment gateway with SecurePay. To ensure the optimal level of security for our customers we do not store credit card details on our server, instead they are stored with Securepay, Australia's leading payment gateway provider.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

We recommend you download and use the Mozilla Firefox (free download, we do not receive income for recommending Mozilla Firefox) browser on your computer when surfing the internet, we have found it to be significantly less prone to picking up virus's and unwanted adware/spyware (if you are running Windows) which pose a significant security risk as well as consuming system resources on your computer causing it to run slower, not to mention the annoying popup ad's. Firefox also has great features like tabbed browsing, faster browsing, automatic updates, popup blocking, integrated search, live bookmarks, clear private data and much more.

 

We have compiled some frequently asked questions that you might have whilst using our site. We will continue to add to this list as you ask the questions we haven't thought of. Please use our contact us page to ask any questions you might have that are not answered here.

Why are some chocolates & pralines level one courses longer than others?
We find that people attend this course for various purposes. Some people simply love consuming chocolate and would like to learn the basics to enable them to make chocolates at home or want to have a fun day at Savour making their own beautiful chocolates to take home. Other attendees may work in the culinary industry or are interested in starting a business. Therefore, we offer a range of level one courses that all cater to beginners and run for one, two, three or five days. Customise the class length to fit your calendar and requirements, but keep in mind that the more time spent under Savour’s expert tutelage, the more skills, recipes, techniques and abilities you will learn.

Can I get a certificate for the classes I attend at Savour?
Yes, we can provide a certificate of participation for each class you attend. Please inform us during the class if you require a certificate.

Do I need to have experience to attend classes at Savour?
For most of our courses we do not require any prior qualifications so we can cater for beginners right through to experienced professionals. The exceptions include chocolate showpieces and chocolate showpiece techniques for which we require attendees to first complete a chocolates & pralines level one course.

Do I need to attend the chocolates and pralines courses in order?
Yes. We require attendees to complete the levels in order (eg. Level one, two, three, four) as each level builds on the skills and techniques learned from the previous level.

Are the courses hands on or are they a demonstration?
All of our courses at Savour are hands-on and consist of between 8 - 14 students. This means that there is plenty of opportunity to get involved and make all the recipes in the class (with the help of our pastry chef) rather than merely watching a demonstration.

Will I get a copy of the recipes made in the class?
Yes each attendee will receive a recipe booklet at the beginning of the class.

Do I need to bring anything with me to class?
Savour will supply an apron, utensils, refreshments and lunch for each attendee so all you need to bring is your enthusiasm and taste buds.

Is there parking close to Savour School?
Yes. Unfortunately we do not have a customer car park, but there is all day parking behind Savour School and also at the Jewell Train Station 50 metres from Savour School. See our handy map for information on getting to Savour School.

Will I be able to take home some of the goodies that I make during the course?
Yes. We professionally package a selection of all recipes that are made for our attendees to take home and enjoy.

How do I get to Savour by public transport?