22 Wilson Avenue
Brunswick VIC 3056
+61 3 9380 9777
info@savourschool.com.au
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FAQ

Search our FAQs for queries about hands-on classes, online classes and our shop!

HANDS-ON CLASSES

ONLINE CLASSES

SHOP

DELIVERY OPTIONS

 

HANDS-ON CLASSES

Do I need experience to attend a class?

Level 1: No experience is needed to attend a level 1 hands-on class at Savour. We accept all skill levels in level 1 classes except where specifically noted.

Level 2: Students must have completed the level 1 hands-on class at Savour or have the necessary experience in that area to attend a level 2 class.

Level 3: Students must have completed the level 1 and 2 hands-on classes at Savour or have the necessary experience in that area to attend a level 3 class.

What's included in the price?

With each class you receive a recipe handout, personal instruction, an apron and lunch. Tea and refreshments are available throughout the day. You’ll get to take home a selection of the products you create each day to share with family and friends! As part of the class, you also have access to the finest ingredients including Callebaut couverture and professional equipment, such as including KitchenAid appliances and Unox ovens. Please note, due to the delicate nature of the products in our ‘Desserts’ class, students will have a tasting buffet at the end of the class and eat what they’ve produced.

What should I bring to class?

All you need to bring is your enthusiasm! If you would like to take notes, please bring a pen and notebook. All ingredients, equipment, recipes and kitchen materials, including aprons, are provided.

What should I wear?

Please wear comfortable clothing and closed toed shoes. Chef jackets are not compulsory.  Jewellery is not recommended and hair must be tied back.

How old do I have to be to attend a class?

Our classes are intended for adults aged 16 and over. Teenagers from aged 14 years may attend a class if accompanied by an adult who is also enrolled in the class. Each attendee requires their own purchased place in the class. We do not have facilities for childcare while you are taking a class.

Can recipes be modified to accommodate my dietary requirements?

Unfortunately, we cannot cater for dietary requirements in our hands-on classes. We use alcohol and gelatine in the majority of our classes and cannot substitute this for other halal or vegetarian options. Our kitchen is not suitable for those with coeliac disease or severe gluten allergies.

Can you accommodate my dietary requirements for lunch?

Vegetarian options will be available for lunch each day of class. Please contact our staff prior to the day of your class to discuss any concerns you may have.

Can I get a certificate for the classes I attend?

Yes, we provide a certificate for each class you attend.

What if I can no longer attend my class booking?

Students must cancel their class 10 days before the start of the first class to receive a credit note. All credit notes are subject to a $30 processing fee and have a 6 month expiry. Students cancelling less than 10 days prior to the start of the class or failing to attend the class forfeit the full amount of the class. Students may send someone else to participate in the class.

No refunds will be given if you have simply changed your mind.

Do you offer long term or diploma programmes?

Our hands-on classes are short courses which vary from 1 to 4 days in length. For those who would like more intensive training, we offer a VIP training programme.  The VIP programme allows you to attend a wide variety of hands-on classes over a period of 3 months or 6 months. Please refer to the VIP section for more info.

 

ONLINE CLASSES

What is Savour Online Classes?

It is our online platform designed with hundreds of video tutorials filmed by Kirsten Tibballs and a host of guest chefs from across the world. There are several categories across chocolate and patisserie and each video is accompanied by a detailed recipe.

How often do you upload videos?

We upload several new videos each month so you will always have fresh content.

Is Savour Online Classes for beginners or experienced chefs?

Both! There are videos for all levels of expertise: beginner, intermediate and advanced. Each video and recipe is clearly marked with its level of difficulty.

Will I need special equipment to make the products?

You may need specialised equipment for some recipes, especially the more advanced recipes. For each recipe, we have clearly listed what specialised equipment, if any, is required to complete each component and if there are any substitutions you can use.

What topics does Savour Online Classes cover?

There are a wide range of categories, including chocolate, entremets, petit gateaux, tarts, choux pastry, macarons, desserts and more! We have basic video instructions for tempering, puff pastry and making paper piping bags etc. New recipes and techniques will be added monthly so the library will always be growing!

Does Savour Online Classes teach the same recipes taught at Savour School?

No, the recipes have been developed exclusively by Kirsten Tibballs for Savour Online Classes. Many of the techniques used in the videos are similar to those taught at Savour School. If you would prefer hands-on instruction in any of the topics covered, we recommend that you take one of our hands-on classes at our school in Melbourne.

Can I share the videos with others or post the recipes on my blog?

No, recipes and videos are for the subscribers’ own personal use. Content from Savour Online Classes including videos, recipes and images etc. cannot be posted elsewhere online, distributed to others or accessed by non-subscribers of this service.

Are the videos available in languages other than english?

Videos and recipes are currently only available in english. Some guest chefs videos may have a translator present.

I have questions about the recipes or techniques, how do I get the answer?

We recommend that users post their questions and comments about videos on the forum. If you come across a question that you know the answer to, please feel free to answer it!

Can I change the recipe quantities?

Absolutely! Please note, some components of recipes cannot be made in small quantities but can be utilised in other recipes! Reducing or increasing recipe quantities can also affect cooking and baking times.

How do I sign up?

Click on the Online Classes tab to subscribe!

How do the annual and monthly subscriptions get billed?

The annual subscription is a one-off payment paid at the start of a 12 month membership period. Annual subscriptions are automatically renewed. Annual subscriptions are $99 per year. Monthly subscriptions are billed each month from the date your membership starts to either your credit card or PayPal account. Monthly subscriptions are $12.95 per month.

How do I cancel my membership?

You can cancel your monthly membership at any time. Please note, it takes up to 48 hours to process cancellations.

  1. Log into your account.
  2. Go to My Account on the top right-hand side of the page.
  3. Select Subscriptions.
  4. Under Subscriptions, select View and Cancel.

Once your account has been cancelled, you will immediately lose access to the account. We do not offer refunds for any months unused.  

 

*For troubleshooting issues please contact onlineaccounts@savourschool.com.au.  

SHOP

What payment methods do you accept?

We accept PayPal, Visa and MasterCard.

Can I buy finished cakes or chocolates from Savour?

No, we sell equipment and ingredients so customers can recreate our recipes in their own kitchens. This is because a large number of our students run their own patisseries and chocolate shops and we do not wish to compete with them.

Can I get an exchange or refund?

We will exchange or refund any item that it is faulty or not as advertised. We do not offer an exchange or refund where a customer has had a change of mind. We do not offer an exchange or refund on sale, clearance or second-hand stock. Please retain your receipt as your proof of purchase.

Is there warranty on electrical equipment?

 Electrical equipment has a 12 month warranty from the date of purchase for repairs or manufacturer defects. This warranty does not cover damage caused by incorrect use, general wear and tear of products or second-hand goods. Please retain your receipt for proof of purchase.

My order has arrived damaged, what do I do?

Savour is not responsible for any damage incurred once the delivery leaves our premises or for loss of the parcel by the freight / postal company. We recommend you contact Australia post or the necessary courier and quote your tracking number to inform them of such circumstances.

My item is faulty, what do I do?

Savour aims to provide customers with products of the highest standard and quality. If you have received an item with a defect, please contact info@savourschool.com.au. Please note, this does not apply to items damaged during delivery or damage from incorrect use.

What courier do you use?

We currently use Australia Post for our Standard, Express and International delivery services. A courier is used for Same Day delivery services.

How long will my order take to arrive?

We endeavour to ship all orders within 48 hours of receiving your order. Please note, during sale periods, orders may take an additional 2 business days to process. Once your order has been shipped, you will receive a tracking number by Australia Post. Orders to metropolitan areas (Australia-wide) will take approximately 3-5 business days to arrive. Regional areas may take approximately 4-7 business days. If you have not received your order within 4 business days (metro) or 7 business days (regional), please contact Australia Post directly and quote your tracking number. Internatioal orders take 5-10 business days to arrive.

Do you offer same day delivery?

Same day delivery is available for the Melbourne metropolitan area only, Monday - Friday. Orders must be placed by midday. Please note, during sale and promotional periods, same day delivery may be unavailable. Orders are delivered via a registered courier and will require a signature. If there is an issue fulfilling your same day delivery, you will be contacted via phone. If we are unable to reach you, your order will be returned to store and we will contact you regarding pickup or redelivery. If you would like the package to be redelivered, a second delivery fee will apply. If you are picking up in store, the same day delivery charge will not be refunded. Savour will not be liable for any loss or damage incurred to a person because of delay caused by the courier.

Same day delivered is not available for PO Box addresses.

Do you offer click and collect?

Yes! You can pick up your purchase for FREE at our store in Melbourne (22 Wilson Avenue, Brunswick, Melbourne, VIC 3056). Shop online and place your order for pick-up in store within 4 business hours. Available for orders placed Monday – Friday. Once your order is ready, we’ll send you a ‘Ready for Collection’ email to let you know. Please wait until we have confirmed that your order is ready before coming into store. Please note, during sale and promotional periods, click & collect may be unavailable.

Do you ship internationally?

Delivery is available worldwide. Please note, some ingredients may be subject to custom searches. Please contact your local customs office to determine whether you can import the ingredients you require. Deliveries outside of Australia may be subject to customs, regulatory or legal restrictions. The customer is responsible for payment of additional customs fees and taxes. We have no control over these charges or the costs applicable as they vary from each country. We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

 

DELIVERY OPTIONS

  • Standard Delivery

Delivered within 3-5 business days

Please note, during sale and promotional periods, delivery may take a little longer than expected. Orders are delivered via a registered courier and will require a signature, unless you provide an ‘Authority to Leave’ during checkout.

  • National Express Shipping

Delivered within 1-2 business days

Order by midday Monday – Friday for express delivery to selected national metropolitan areas within Australia.  Orders are delivered via a registered courier and will require a signature, unless you provide an ‘Authority to Leave’ during checkout.

  • Same Day Delivery (Melbourne metro only)

Order by midday Monday – Friday for delivery by 5pm.

Please note, during sale and promotional periods, same day delivery may be unavailable. Orders are delivered via a registered courier and will require a signature. If there is an issue fulfilling your same day delivery, you will be contacted via phone. If we are unable to reach you, your order will be returned to store. In this instance, the same day delivery charge will not be refunded.

We do not offer same day deliver to PO Box addresses.

  • International Shipping

Delivered within 5-10 business days

Please note, during sale and promotional periods, delivery may take a little longer than expected.

  • Click & Collect

Pick up your purchase for FREE at our store in Melbourne (22 Wilson Avenue, Brunswick, Melbourne, VIC 3056).

Shop online and place your order for pick-up in store within 4 business hours. Available for orders placed Monday – Friday. Once your order is ready, we’ll send you a ‘Ready for Collection’ email to let you know. Please wait until we have confirmed that your order is ready before coming into store.

Please note, during sale and promotional periods, click & collect may be unavailable.